The Real Heroes of Business

Type

Book

Authors

Len Schlesinger

Bill Fromm

ISBN 10

0385425554

ISBN 13

9780385425551

Tags

Management & Leadership, Entrepreneurship, Customer Relations, Human Resources & Personnel Management

Description

Service is THE business buzzword of the '90s, and this savvy guide presents the service secrets of the best of the best in every line of work, from what motivates them to how they provide the ultimate in customer service. These are the real heroes of business -- the front line workers who raise service to the level of performing art. - from Amzon

Number of Copies